Shipping policy

Thank you for choosing NAMESITE™! We aim to deliver your products quickly and securely from our overseas fulfillment center.

Processing time: Orders are generally shipped within 48 hrs. (Monday-Friday) using
USPS or UPS Fed Ex and DHL

Shipping method: Every order is shipped via express courier fully tracked and insured from the moment it leaves our hands to the moment it reaches yours. We work exclusively with the best carriers available in your country to guarantee speed reliability, and safety.

Estimated delivery times:

- Australia: 5 to 9 business days from shipment
- Canada: 4 to 8 business days from shipment
- United Kingdom: 4 to 7 business days from shipment

Delivery times are estimates provided by carriers and may vary due to weather, strikes, holidays, or other factors beyond our control. Estimates begin after your order has been dispatched.

Your order fits through the mailbox in most cases, no need to stay home for delivery.

Shipping Costs
Standard Shipping: Free on all orders.
Premium Express: Calculated at checkout based on carrier rates and destination.

Order Tracking
Once your order has been dispatched, you will receive a confirmation email with your tracking number. Tracking updates are provided directly by the shipping carrier.

Address Accuracy
Please double-check your shipping details before placing an order, full first and last name (no company names), correct address, and postcode. We are not responsible for delays or lost packages due to incorrect or incomplete addresses. Once your order has been dispatched (within 24 hours), no changes can be made.

Customs & Taxes
We cover all customs costs, no unexpected charges for you.

🇦🇺 Australia: All prices include GST where applicable, in compliance with Australian Consumer Law.

Lost or Delayed Packages
If your tracking shows "delivered" but you haven't received your package, please contact the carrier first. We are not responsible for lost or stolen packages, but we are happy to assist with reshipments when possible and will investigate every case promptly.

Cancellations
Orders cannot be cancelled once placed. If you are not satisfied with your purchase, you can return it in accordance with our Refund Policy.

Need Help?

📧 info@namesite.com